Saturday, October 12, 2019

DIY Troubleshooting Tips

This week we are going to go over some of the common reasons that people bring their computers to us and some of the things you can do at home to troubleshoot. Of course, we are always willing to do this for you, but we know that sometimes time is of the essence and this can at least help narrow down the issue for you.

Computer Doesn’t Power On

  • First, try a different power cord
  • If that doesn’t work following these steps:
  1. Unplug the power cord
  2. Remove the battery (if the battery is removable without opening the laptop)
  3. Hold the power button down for 30 seconds
  4. Plug in the power cord
  5. Press the power button and see if it will turn on. If it does, then plug the battery back in while it’s on. If it charges then you’re done. If it the battery doesn’t charge then the battery will need to be replaced. If it doesn’t then bring it in and we can do further testing.

  • If your desktop won’t turn on when you press the power button it is likely your internal power supply will need to be replaced. We would recommend bringing it so that we can test it as part of our Free Diagnostics.

Computer Powers on but Nothing Displays on the Screen

  • Connect your laptop to an external monitor – if it displays on the external monitor then your laptop screen needs to be replaced. If an external monitor doesn’t work then bring it in and we can do further testing.

  • Connect your desktop to an external monitor – If another monitor works, just replace the monitor. If an external monitor doesn’t work then bring it in and we can do further testing.

Water/Liquid Spill on Laptop
  • Immediately close the laptop and unplug from power.
  • Bring it in. For our Flat Fee Labor of $79.99 we’ll open it and remove all of the internal parts, clean up, and ensure that any moisture is removed. We let it dry overnight typically then reassemble and see what, if any damage is done.

Laptop Keyboard or Trackpad Not Working
  • Plug in an external keyboard or mouse – if it works then you likely need to replace the one on your laptop.

Unable to Connect to the Internet (Desktop or Laptop)
  • Check to see if any other computers in the house are having the same issue. If they are then it’s either your modem or an issue with your internet.
  • Some laptops have a switch along the edge that will switch the wifi on/off, it may have been switched off accidentally.
  • Sometimes one of the Function keys along the top of the keyboard can control the wifi too, so you'll want to make sure it didn't get pressed accidentally as well.
  • Make sure you're wifi isn't on Airplane mode
  • Connect your computer directly to your modem using an ethernet cable. If you are able to connect to the internet now, this indicates that it’s an issue with your computer. Bring it and we can run our Free Diagnostics to determine what the issue is.

Touchscreen Cracked (Desktop or Laptop)
  • If your screen is cracked but still usable and you’re not ready to replace it but you notice that random things open and it might even look like it’s being touched when it’s not, you can simply disable the touchscreen and those issues will stop.
  • Here are the 4-steps to disable the touch feature on Windows 10:
  1. Right-click on the Start Menu
  2. Select Device Manager
  3. Expand the section for Human Interface Devices
  4. Right-click HID-compliant touch screen and choose Disable

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